TAKING CARE OF YOUR PURCHASE

All furniture over time will have a normal degradation, change in appearance and natural decay. 
This is particularly typical of fabrics and leathers as a result of “wear and tear”. This should be expected on all furniture over time. If a new piece of furniture arrives defective you should inform us within 30 days to be eligible for our Money Back Guarantee. Up to 365 days we will provide you with store credit up to the purchase price. Additional to our store guarantee certain products also carry a Manufacturer’s Warranty that you will find on the individual product page where applicable.

 

For your furniture to maintain its shape and finish as long as possible, it’s important that you take good care of it. Furniture leather, upholstery fabrics and cottons are not self-cleaning or maintenance free. These materials are affected by natural skin oils, hair, acidic sweat and friction with jeans in daily use. In addition to this, accidental spills must be treated immediately to minimise the chance of staining.

Some of the most heavily used furniture items are Sofas and chairs. When it comes to cleaning and maintenance a good knowledge of how best to look after leather and textile finishes will ensure you enjoy your furniture for many years to come.

This maintenance guide describes recommendations for dusting, cleaning and stain removal on furniture leather, textiles, wood and other furniture surfaces in our product range. For furniture with specific care and maintenance requirements these will be provided by the manufacturer on purchase. The guidance below will assist you to get the best use of your furniture and keep it looking like new!

Leathers

Furniture leather is made from the hides of cattle that often changes appearance after prolonged use. The leather will have natural colour variations and individual environmental changes to the skin such as scars or insect bites. These natural markings will vary depending on numerous environmental factors and should be expected when purchasing natural leather furniture.

CLEANING SCHEDULE

For cleaning and dust removal on leather furniture, regular vacuuming with a soft brush and dusting with a clean white, damp cloth is recommended as a regular cleaning schedule. Furniture leather with particular care and maintenance requirements will either be provided with your order or made available in the product description on our website. If you have any particular concerns with cleaning your product purchased at venio.store please contact our customer care team at sales@venio.store

PROTECTING LEATHER

Furniture leather ages best when protected from prolonged exposure to sunlight, drying out and heat. Direct sunlight will cause fading and drying out of the skin upholstery, as well as other heat sources that will lead to fading and cracking of all leather variants. A common overlooked heat source is hot laptop batteries which should be kept away from leather furniture.

It may be prudent during social occasions to cover sofas and chairs. Using blankets, throws and soft cushions are a good attractive way to help protect your furniture.

STAIN REMOVAL

Contact areas such as armrests and neck pillows are exposed to grease and acidic sweat resulting in dark spots, which over time will degrade furniture leather. Chemical ingredients from hair gel and hand creams can also cause similar damage. 

For stain removal chemicals should not be used on furniture leather. For tougher stains in need of more treatment you should consult specific advice provided with your furniture as this will vary depending upon the type and quality of leather. Water soluble stains should be washed off immediately with a clean white, soft cloth or sponge using lukewarm water.

PETS

Pet owners must accept that our favourite furry's will find pleasure in clawing furniture and inevitable jump up at every opportunity. In particular avoid smooth, bonded, and synthetic leather if you have pets. 

Genuine leather furniture can be more resistant to occasional scratches and easier to buff out marks and therefore more preferable for pet owners so long as you're prepared to accept a distressed look over time. As a pet owner make sure your furniture has a "Genuine Leather" seal. 

 

Textiles

Furniture textiles can become degraded over time by dirt and dust that collects inside the material and can cause a break down of fabric fibres that will ultimately contribute to a shorter fabric life. Regular weekly vacuuming with a soft brush will help to slow this process and is essential for the textile material to achieve a long life.

CLEANING SCHEDULE

A schedule of cleaning using a foam based cleaner is recommended once you notice that regular vacuuming and dusting is no longer sufficient. How often this is done depends on the furniture usage, however as a general rule, areas of the furniture that come into contact with skin should have a deep clean once every three months.

Furniture with particular care and maintenance requirements will either be provided with your order or made available in the product description on our website. If you have any particular concerns with cleaning your product purchased at venio.store please contact our customer care team at sales@venio.store.

FABRIC PRESERVATION

To maximise the lifetime of fabrics it’s important to follow a good care and maintenance regime. The regularity of your furniture use will show on the material and if the furniture is used intensively, you may choose to protect the fabric with covers or protective sleeves. Clothing with rough seams or sharp edges like rivets, belt buckles or sharp objects like tools in pockets increase the chance of wear showing on your furniture with increased risk of pulls and tears in the material thread. It should be noted in particular that new denim, and clothing with excess dye can cause discoloration.

COLOUR FASTNESS 

With stain removal and regular cleaning, you should always check that colours and dyes in the fabric can withstand the detergent you intend to use. First, test the detergent on a small inconspicuous area that will not be visible. Leave the area to dry and confirm the results do not adversely affect the fabric.

LIGHT FASTNESS

Many items of furniture are affected by UV rays and direct sunlight. All exposure to light will degrade fibres and textiles. Furniture textiles are tested and approved for light fastness, however exposure to direct sunlight and locations with intense rays of light through windows should be avoided to minimise damage to dyes from harmful UV rays. Blinds and curtains will help and are recommended, but please be aware that not all harmful UV rays will be stopped. When furniture is left in a room for extended periods of time whilst your away from home the furniture should be individually covered.

STAIN REMOVAL

Accidental spills inevitably will happen, it is important to treat the spill / stain immediately to help reduce the chance of permanent damage. A new stain is much easier to remove than one which is allowed to soak and dry into the fabric fibres. Many common household cleaners are often too strong for fabrics. Caution: never use products containing solvents or oil as they can damage fabrics.

PETS

Our much loved four-legged friends do not mix well with upholstered furniture. Embedded hair, nails and clawing tugs on the fabric inevitably will cause damage. It is recommended that animals are kept away from furniture fabrics so far as is practicable and acceptable to both you and your pets well-being.

 

Wood Surfaces

CLEANING SCHEDULE

Particular care and attention must be given to untreated wood furniture. First, wash the surface with soap and water for a gentle cleaning treatment. For stains that are not removed with this method, gently use a scrubbing brush making sure to always scrub in a longitudinal direction with the grain. Rinse off all soap and allow the wood to dry. It’s important to not cover the wood with material or objects until the surface is completely dry.

UNTREATED WOOD

Particular care and attention must be given to untreated wood furniture. First, lightly wash the surface with a damp cloth using soap and water for a gentle cleaning treatment. For stains that are not removed with this method, gently use a scrubbing brush making sure to always scrub in a longitudinal direction with the grain. Rinse off all soap and allow the wood to dry. It’s important to not cover the wood with material or objects until the surface is completely dry.

LACQUERED & PAINTED

This type of finished wood surface typically has a strong, smooth finish that is water repellent when used in normal daily activity and cleaned with non-abrasive methods. It’s best to simply wipe these surfaces clean with a damp cloth using a circular motion. Solvents should not be used on lacquered or painted wood surfaces as chemicals will degrade the finish.

OILED WOOD

This type of finished wood surface typically has a strong, smooth finish that is water repellent when used in normal daily activity and cleaned with non-abrasive methods. It’s best to simply wipe these surfaces clean with a damp cloth using a circular motion. Solvents should not be used on lacquered or painted wood surfaces as chemicals will degrade the finish.

WAXED FINISH

Some waxes are softer, some are harder, but even the hardest waxes are softer than lacquers and varnishes. The fact that they are soft means they offer very little protection against scratches and wear.

For maintainance of waxed furniture, dust with a lamb's-wool duster. Caution: never use liquid or aerosol furniture polishes because they can dissolve the wax and leave a hazy film.